Frequently Asked Questions

We move pretty quickly, which means as soon as you place your order we’ve started processing. We’ll do everything we can to accommodate your request but it is not guaranteed.
Edits can be submitted via text to 504-273-0141 within 30 minutes of placing your order using the following format: “Order Edit: [include order number], [provide your email address], [your order edit request].” Any requests made outside the 30-minute window will be handled on a case-by-case basis.

In the event an incorrect shipping address is entered at checkout, please notify us by text 504-273-0141 or by phone 504-684-2939 as soon as possible. The option to reroute is dependent on carrier options and is not guaranteed. A reroute fee of $25.00 will be collected per address change. Please note if the reroute is successful, it will delay the expected delivery date.

We encourage you to use your primary home or work address for your order. KREWE does not offer package reships, rerouting, pick-ups, or refunds on items that have been shipped to hotels or other temporary locations. Please make sure that you will be at your temporary address at the time of delivery to ensure that your product is received.

KREWE is not responsible for lost or stolen packages after proof of delivery is obtained. Please note some carriers may mark packages as delivered up to 5 business days before receipt.

If you are unable to locate your package, we ask that you notify us within 7 days of the package being marked as delivered. Please note KREWE does not offer package reships or refunds on items that have not been reported as missing within 7 days of delivery.

All shipments that include pre-ordered items will ship in full. We can’t accommodate partial shipments at this time, so if you wish to get your in-stock frames ASAP, please place separate orders.

Pre-order ship dates are estimates. KREWE makes every effort to get you your frames as soon as possible, however, there may be circumstances out of our control. Should your shipment date change, you will be notified via email.

If you have received an incorrect or damaged item, please contact krewe@KREWE.com with a photo of the damage or incorrect frame as well as your order number. We will be sure to rectify the situation as soon as possible.

Not your style? No problem. We offer free domestic returns and exchanges within 30 days of purchase. Make sure your frames are in unworn condition and with all of the original packaging, including the case, box, and cleaning cloth. Sample Sale frames are final sale and not eligible for exchange or refund.

To start your return or exchange, click here.

Learn more about our full return policy here.

Email krewe@KREWE.com with proof of purchase, an image of the damaged item, and your shipping address. Our team will get back to you within 1 business day.

Our warranty promise is twofold: The Second Chances program has your back. Should breakage or damage occur to your full-price frames, we provide a brand new, complimentary replacement.

The Lifetime Warranty program kicks in when anything happens to your replacement frames, or if you purchased at a discount less than 40%. You're eligible to receive a new pair for a standard fee.

Purchased full-priced KREWE readers, vanity lenses, or blue light lenses? We’ve got you. These also qualify individually for the above programs.
Loss and theft are not covered by this program.

If your frames were purchased at a discount of 40% or more, or at a KREWE Sample Sale, they are not covered by Second Chances. We are happy to assess the damage to your frames to see if we can offer a minor repair. To open a claim, please send a photo of your frames to krewe@KREWE.com.

SECOND CHANCES (COMPLIMENTARY REPLACEMENT):

• Any pair of full-price frames purchased from KREWE or an authorized retailer with proof of purchase qualifies for a one-time free replacement.
• A fee of $14.99 for shipping and handling applies for all domestic free replacements through KREWE HQ. There are no shipping/handling fees for in-store replacements. International shipping will be quoted on a case-by-case basis.

LIFETIME WARRANTY (PAID REPLACEMENT):

• Purchased at a discount of less than 40%? Your frames do not qualify for our free replacement program. However, you’re still eligible to receive a new pair for a standard fee under our Lifetime Warranty program.
• Used your complimentary replacement? No worries, our lifetime warranty has your back: you’re eligible to replace your frames for a standard fee.
• Please note that proof of purchase is required to take advantage of our lifetime warranty program.

If your frame was purchased directly through KREWE, please contact krewe@KREWE.com with the name and email of the person who gifted the item and we’ll happily get your order information ASAP.

If the frame was purchased through an authorized retailer, you’ll still need to track down the receipt or credit card statement so you can register your frame or make a claim.

Unfortunately, we cannot replace lost, stolen, or discarded frames.

All purchases made directly through a KREWE store or KREWE.com are automatically registered. If you purchased through a third-party retailer, submit your registration here. Please include a photo of your frames and a copy of your receipt.

• Online replacements: Processing through KREWE HQ may take up to 2 weeks. Once processed, all domestic orders will ship via USPS First Class, which may take up to 7 business days.
• In-store replacements: If you are near a KREWE store, our in-person teams are happy to provide same-day assistance with your warranty replacement.

With our increased demand over the years, we’ve made many wonderful partnerships and networks around the globe. All of our frames are designed in our New Orleans HQ. Our product development team then sources materials throughout Europe and Asia, with final hand assembly performed at family-owned factories in Asia. Once they arrive back in Louisiana, our team carefully finishes detailing and inspects each frame before sending them out to the customer.

Each KREWE frame is thoughtfully designed, with some styles handcrafted in special, limited production runs. While our frames cannot be customized, we can definitely help with custom lenses. Visit your local KREWE store or reach out to us at krewe@KREWE.com to get started. Custom lenses are cut specifically for you and are considered exchange only. Frames listed as Nylon cannot be filled with custom lenses. Please note that any orders with custom lenses will take an extra 3 business days to process.

Each frame's measurements can be found under the Details section of the product page.

All of our optical frames and most of our sun frames are prescription ready. Be sure to look for “Prescription Ready” in the Lens Details drop down of the product page.

To get your RX filled, contact your local KREWE store for more information or head to a KREWE Retailer. We are currently unable to fulfill your lens prescription online.

Overexposure to blue light wavelengths from screens throughout the day can lead to symptoms such as eye fatigue, strained or blurry vision, headaches, and sleep cycle disruption. We took our premium, scratch-resistant CR39 lenses & equipped them with anti-reflective and special coatings to filter out harmful blue light and UV light without distorting your screen or altering your clarity of vision. For optimal results, we suggest wearing your blue light filtering glasses during all screen-watching activities.

We'd love to help! Check out our Fit Guide. If you still have questions, our KREWE team is ready to help you out. Send us a text at 504-273-0141, or email us. Please let us know if there is anything in particular you are looking for in your eyewear such as optical, sun, polarization, or lifestyle activities that may help us find the perfect frame for you.

All KREWE purchases come with our protective pouch, which doubles as a cleaning cloth. We recommend a quick wipe down whenever your frames are exposed to the elements, such as dirt or saltwater. In the event that your frames need a deeper clean, we recommend any alcohol-free lens cleaner. Need some help? Your local KREWE store would be happy to give your frames a tune-up!

Our frames are hand-crafted with care, so they may need a little extra love and should be treated like an everyday luxury. To avoid any damage to your KREWEs, we recommend storing them in their protective pouch and case when not in use. Keep your frames in a cool, dry place to ensure they retain their shape. Refrain from wearing atop your head, hanging from your neckline, or removing your frame by one temple arm to keep your frames in good condition. Need some help with damaged frames? Send a photo to krewe@KREWE.com, we’re here to help.

As the temperatures rise, your frames may experience a change in their shape. Fortunately, this is an easy fix and is something that is not uncommon with plant-based acetates. If you'd like a fix ASAP, we recommend taking your frames to your local optician or KREWE store or KREWE retailer (listed as RX available) who can customize the fit/adjustment for your face. This is a complimentary service that can quickly be accomplished with a frame warmer.

Alternatively, if you'd like to send them to our headquarters, please contact krewe@KREWE.com with a photo of your frames and your current mailing address. We will get back to you as soon as we can with next steps to keep you rocking your KREWEs!

Of course! Simply email krewe@KREWE.com with a picture of the missing part, as well as your current mailing address. If the part is available, we will send it out to you free of charge. If it looks like your frame needs a little more help, we’ll get you started on a claim for repair or replacement.

We accept all major credit and debit cards, Paypal, Apple Pay, AfterPay and Shop Pay. We also accept HSA and FSA cards as a form of payment.

AfterPay allows you to purchase the frames of your dreams with the option of breaking down the payments into 4 easy installments. Simply add your favorite frames to cart and select AfterPay at checkout.

When checking out with Shop Pay, you have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments on a debit or credit card. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. Please ensure that both your payment and shipping information are correct on the Shop Pay platform.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

For more information, please contact AfterPay or Shop Pay directly.

If you are interested in carrying KREWE, please apply here.

For existing Wholesale Partners, please reach out to sales@krewe.com.