Frequently Asked Questions

Please allow 3 business days for sale orders to leave our warehouse. Lens orders will take an additional 5 business days to process. Once your order ships, tracking can be found in your shipping confirmation email. Thank you for your patience!

We move pretty quickly, which means as soon as you place your order we’ve started processing. We’ll do everything we can to accommodate your request but it is not guaranteed. Please note we cannot add additional frames to an existing order and cannot combine orders.

Edits can be submitted via text to 504-273-0141 within 30 minutes of placing your order using the following format: “Order Edit: [include order number], [provide your email address], [your order edit request].” All requests will be handled on a case-by-case basis.

Due to high volume, we cannot combine orders during the sale.

All online orders will be shipped from KREWE HQ and cannot be picked up. For instant gratification, shop our sale in-store.

All orders include a KREWE frame pouch that doubles as a polishing cloth. Exchange-only frames (39% discount or lower) include a complimentary frame case.

Only eligible frames can be returned or exchanged. Items purchased on October 20th, 2024 or after can be returned until January 10th, 2025. Qualifications vary depending on discount:  

• Full Price: eligible for complimentary return or exchange and our full Second Chances.
• Under 10% off: eligible for full return and our lifetime warranty program.
• 10 to 39% off: eligible for exchange only and our lifetime warranty program.
• 40% or more: not eligible for return, exchange, or any warranty program.
• Please note, frames purchased at in-person Sample Sales are final sale and not eligible for exchange, refund, warranty or price adjustments.

Please verify your discount and purchase terms before buying. Exchange and/or store credit values are based upon the actual price paid for your frames. Sale prices will not be honored on exchanges once the sale has ended.

Returns and exchanges must be placed through KREWE Returns within 30 days of delivery. Only eligible frames will be accepted for exchange.  Your exchange credit is based on the actual price paid for the frames.

Purchased full price? Great! You’re eligible for our First Free replacement program. Exchange-only frames (reduction of up to 39% off) are eligible for our paid lifetime replacement program. If you scored frames on final sale (reduction of 40% off or greater), these are not eligible for any KREWE Second Chances replacements - free or paid.

All frames purchased through a KREWE store or KREWE.com are already registered!

Yes! KREWE will happily honor price adjustments on full-priced purchases made 30 days before the sale starts. Price adjustments must be submitted in writing to krewe@KREWE.com with your order number. Upon receiving a price adjustment on full-price products, your warranty will be forfeited or modified, based on the percentage adjusted. Only products purchased from a KREWE store or KREWE.com that are in-stock at the time of request are eligible.

Discount codes cannot be used on reduced price frames.

Yes, gift cards can be used on all purchases during sale.

Your FSA card can be used for frames that can be filled with your prescription. Under the product page, look for “Prescription Ready” under Lens Details.

All of our optical frames and most of our sun frames are prescription ready. Be sure to look for “Prescription Ready” in the Lens Details drop down of the product page.

To get your RX filled, contact your local KREWE store for more information or head to a KREWE Retailer. We are currently unable to fulfill your lens prescription online.

We move pretty quickly, which means as soon as you place your order we’ve started processing. We’ll do everything we can to accommodate your request but it is not guaranteed.
Edits can be submitted via text to 504-273-0141 within 30 minutes of placing your order using the following format: “Order Edit: [include order number], [provide your email address], [your order edit request].” All requests will be handled on a case-by-case basis.

In the event an incorrect shipping address is entered at checkout, please notify us by text 504-273-0141 or by phone 504-684-2939 as soon as possible. The option to reroute is dependent on carrier options and is not guaranteed. A reroute fee of $25.00 will be collected per address change. Please note if the reroute is successful, it will delay the expected delivery date.

You may ship to a hotel or a temporary location; however, we encourage you to use your primary home or work address. KREWE does not offer package reships, rerouting, pick-ups, or refunds on items that have been shipped to hotels or other temporary locations. Please make sure that you will be at your hotel at the time of delivery to ensure that your product is received.

KREWE is not responsible for lost or stolen packages after proof of delivery is obtained. Please note some carriers may mark packages as delivered up to 5 business days before receipt.

If you are unable to locate your package, we ask that you notify us within 15 days of the package being marked as delivered. Please note KREWE does not offer package reships or refunds on items that have not been reported as missing within 15 days of delivery.

All shipments that include pre-ordered items will ship in full. We can’t accommodate partial shipments at this time, so if you wish to get your in-stock frames ASAP, please place separate orders.

Pre-order ship dates are estimates. KREWE makes every effort to get you your frames as soon as possible, however, there may be circumstances out of our control. Should your shipment date change, you will be notified via email.

If you have received an incorrect or damaged item, please contact krewe@KREWE.com with a photo of the damage or incorrect frame as well as your order number. We will be sure to rectify the situation as soon as possible.

Email krewe@KREWE.com with an image of the damaged item and your shipping address. Our team will get back to you within 1 business day.

Our warranty promise is twofold: The Second Chances program has your back. Should breakage or damage occur to your full-price frames, we provide a brand new, complimentary replacement.

The Lifetime Warranty program kicks in when anything happens to your replacement frames, or if you purchased at a discount less than 40%. You're eligible to receive a new pair for a standard fee.

Purchased full-priced KREWE readers, vanity lenses, or blue light lenses? We’ve got you. These also qualify individually for the above programs.
Loss and theft are not covered by this program.

If your frames were purchased at a discount of 40% or more, or at a KREWE Sample Sale, they are not covered by Second Chances. We are happy to assess the damage to your frames to see if we can offer a minor repair. Send a photo of your frames to krewe@KREWE.com and our team will help you out.

SECOND CHANCES (COMPLIMENTARY REPLACEMENT):

• Any pair of full-price frames purchased from KREWE or an authorized retailer with proof of purchase qualifies for a one-time free replacement.
• A fee of $14.99 for shipping and handling applies for all domestic free replacements through KREWE HQ. There are no shipping/handling fees for in-store replacements. International shipping will be quoted on a case-by-case basis.

LIFETIME WARRANTY (PAID REPLACEMENT):

• Purchased at a discount of less than 40%? Your frames do not qualify for our free replacement program. However, you’re still eligible to receive a new pair for a standard fee under our Lifetime Warranty program.
• Used your complimentary replacement? No worries, our lifetime warranty has your back: you’re eligible to replace your frames for a standard fee.
• Please note that proof of purchase is required to take advantage of our lifetime warranty program.

If your frame was purchased directly through KREWE, please contactkrewe@KREWE.comwith the name and email of the person who gifted the item and we’ll happily get your order information ASAP.

If the frame was purchased through an authorized retailer, you’ll still need to track down the receipt or credit card statement so you can register your frame or make a claim.

Unfortunately, we cannot replace lost or stolen frames.

All purchases made directly through a KREWE store or KREWE.com are automatically registered. If you purchased through a third-party retailer, submit your registration here. Please include a photo of your frames and a copy of your receipt.

• Online replacements: Processing through KREWE HQ may take up to 2 weeks. Once processed, all domestic orders will ship via USPS First Class, which may take up to 7 business days.
• In-store replacements: If you are near a KREWE store, our in-person teams are happy to provide same-day assistance with your warranty replacement.

With our increased demand over the years, we’ve made many wonderful partnerships and networks around the globe. All of our frames are designed in our New Orleans HQ. Our product development team then sources materials throughout Europe and Asia, with final hand assembly performed at family-owned factories in Asia. Once they arrive back in Louisiana, our team carefully finishes detailing and inspects each frame before sending them out to the customer.

Each KREWE frame is thoughtfully designed, with some styles handcrafted in special, limited production runs. While our frames cannot be customized, we can definitely help with custom lenses. Visit your local KREWE store or reach out to us at krewe@KREWE.com to get started. Custom lenses are cut specifically for you and therefore are final sale. Please note, frames listed as Nylon cannot be filled with custom lenses.

All of our optical frames and most of our sun frames are prescription ready. Be sure to look for “Prescription Ready” in the Lens Details drop down of the product page.

To get your RX filled, contact your local KREWE store for more information or head to a KREWE Retailer. We are currently unable to fulfill your lens prescription online.

Overexposure to blue light wavelengths from screens throughout the day can lead to symptoms such as eye fatigue, strained or blurry vision, headaches, and sleep cycle disruption. We took our premium, scratch-resistant CR39 lenses & equipped them with anti-reflective and special coatings to filter out harmful blue light and UV light without distorting your screen or altering your clarity of vision. For optimal results, we suggest wearing your blue light filtering glasses during all screen-watching activities.

We'd love to help! Check out our Fit Guide. If you still have questions, our KREWE team is ready to help you out. Send us a text at 504-273-0141, or email us. Please let us know if there is anything in particular you are looking for in your eyewear such as optical, sun, polarization, or lifestyle activities that may help us find the perfect frame for you.

We accept all major credit and debit cards, Paypal, Apple Pay, AfterPay and Shop Pay. We also accept HSA and FSA cards as a form of payment.

AfterPay allows you to purchase the frames of your dreams with the option of breaking down the payments into 4 easy installments. Simply add your favorite frames to cart and select AfterPay at checkout.

When checking out with Shop Pay, you have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments on a debit or credit card. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

For more information, please contact AfterPay or Shop Pay directly.

If you are interested in carrying KREWE, please apply here.

For existing Wholesale Partners, please reach out to sales@krewe.com.